FAQ
WHAT INSPIRED THE CREATION OF SHUTDOWN?
Was born out of a vision to empower individuals to rise above the noise of everyday life and discover their true purpose. We believe in creating a space for self-reflection and personal growth.
HOW CAN I MAKE A RETURN ON MY ORDER?
SHUTDOWN has a customer-friendly return and exchange policy, for more info visit our Returns & Exchanges by clicking on the button below.
HOW CAN I TRACK MY ORDER?
As soon as your package is shipped we will send you an email with a Tracking number, Here you can find the status of your order on the website menu bar or the button below.
HOW DO I REDEEM MY VOUCER CODE OR GIFT CARD?
To redeem the store credit you can add the voucher code in the first part of the checkout. After you have completed this, the voucher value will be deducted from the the purchase amount.
HOW LONG DOES A REFUND TAKE?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.
TO WHICH COUNTRIES DO YOU SHIP?
We deliver worldwide. SHUTDOWN. LONDON orders are shipped with DHL, DPD or UPS.
NEED MORE HELP ?
If you have any queries, please do not hesitate to contact us. We aim to reply within 48 hours.
For any enquiries please contact: contact@shutdownlondon.com
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